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Policies

FACILITY RULES

 

To ensure a safe, focused, and professional training environment, all athletes and guests must follow these rules:

• No food, gum, or beverages other than water are permitted near the court.

• Only basketball court shoes are allowed on the playing surface. No outside shoes.

• All payments and required waivers must be completed prior to the start of any session.

• Athletes are not permitted to use any equipment without trainer supervision.

• Sessions must end on time. Athletes are expected to exit the court promptly to allow the next group to begin.

• Any injuries, medical conditions, or special considerations must be communicated to the trainer before or during the first session.

• Parents and spectators must refrain from coaching or commenting during training sessions.

• Becomeaplayer Basketball has a zero-tolerance policy for intentional damage to equipment or facility property.

 

Failure to follow these rules or the code of conduct may result in removal from training sessions and/or termination of services without refund.

 

 

LIABILITY WAIVER

 

Participation in Becomeaplayer Basketball training programs involves inherent risks, including the possibility of injury.

 

By enrolling, the athlete or parent/guardian acknowledges and agrees:

• To assume full responsibility for any injuries, damages, or risks associated with participation.

• Not to hold Becomeaplayer Basketball, its trainers, staff, or affiliates liable for injuries sustained during training sessions, camps, clinics, or at-home programs.

• That Becomeaplayer Basketball does not provide medical insurance coverage.

• That the athlete is physically able to participate and has no medical condition that would prevent safe participation.

• That any medical expenses, including emergency transportation, are the responsibility of the athlete/parent/guardian.

 

In the event of an emergency where a parent/guardian cannot be reached, Becomeaplayer Basketball staff is authorized to seek appropriate medical care.

 

 

IMAGE & MEDIA RELEASE

 

By participating in Becomeaplayer Basketball programs, you grant permission for:

• Use of photos, videos, and digital content featuring the athlete for marketing, social media, and promotional purposes.

• Editing, publishing, and distribution of such media without compensation.

 

All media content becomes the property of Becomeaplayer Basketball and may be used for lawful promotional purposes.

 

 

TRAINING DISCLAIMER

 

Becomeaplayer Basketball does not guarantee:

• A specific number of training sessions per week or month

• Exact session times beyond scheduled bookings

 

Training schedules may be adjusted based on availability, demand, and operational needs.

 

 

PERSONAL TRAINING POLICIES

• Sessions are 60 minutes and may include small group training (2–4 athletes of similar skill level).

• Training times are scheduled directly between the trainer and athlete.

• Packages expire 90 days from purchase date.

• Unused sessions do not roll over.

• Packages and memberships are non-transferable.

 

Late & No-Show Policy

• Sessions end at the scheduled time regardless of arrival time.

• Arriving more than 15 minutes late may result in forfeiture of the session.

• Missed sessions without proper notice will be counted as used.

 

Cancellation Policy (Training Sessions)

• A 24-hour notice is required to cancel or reschedule a session.

• Failure to provide 24-hour notice results in loss of the session without refund.

 

 

MAKE-UP POLICY

 

Personal Training

• Clients are responsible for completing sessions within their billing cycle.

• Missed sessions do not carry over.

• At the trainer’s discretion, one make-up session may be granted and must be used within 30 days.

• Make-up session scheduling is determined by the trainer.

 

Group Training

• No make-up sessions are provided for missed group sessions.

 

 

MEMBERSHIP CANCELLATION POLICY

• Memberships are billed monthly on the original sign-up date.

• Cancellations must be completed before the next billing date.

• Failure to cancel before the renewal date will result in automatic billing.

• No refunds will be issued for late cancellations.

 

 

CAMPS & CLINICS POLICY

• Cancellations 21+ days prior to the event:

• Clinics: Full refund

• Camps: Refund minus $50 cancellation fee

• Cancellations within 21 days of the event:

• No refunds

• Athletes removed due to behavioral issues or violation of rules will not receive a refund.

 

 

PRIVACY POLICY

 

Becomeaplayer Basketball is committed to protecting your personal information.

 

Information We Collect

• Name (athlete and family members)

• Contact information (email, phone number, address)

• Athlete details (age, grade, gender)

• Additional information from surveys or communication

 

How We Use Your Information

• To provide and improve training services

• To communicate updates, promotions, and program offerings

• To personalize your experience

 

You may opt out of promotional emails at any time using the unsubscribe link.

 

Data Protection

• We do not sell or share your personal information with third parties for marketing.

• Payments are processed through secure third-party systems.

• Becomeaplayer Basketball does not store credit card information.

 

Website Usage

• Cookies may be used to enhance user experience and track website performance.

• While we use industry-standard security measures, we cannot guarantee complete data security.

 

 

AGREEMENT

 

By participating in Becomeaplayer Basketball programs, you acknowledge that you have read, understood, and agreed to all policies outlined above.

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Genuine guidance, elite training, and support for every athlete who wants to improve both their skill and character.

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385 Stamm Rd, Newington, CT

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