Policies
FACILITY RULES
To ensure a safe, focused, and professional training environment, all athletes and guests must follow these rules:
• No food, gum, or beverages other than water are permitted near the court.
• Only basketball court shoes are allowed on the playing surface. No outside shoes.
• All payments and required waivers must be completed prior to the start of any session.
• Athletes are not permitted to use any equipment without trainer supervision.
• Sessions must end on time. Athletes are expected to exit the court promptly to allow the next group to begin.
• Any injuries, medical conditions, or special considerations must be communicated to the trainer before or during the first session.
• Parents and spectators must refrain from coaching or commenting during training sessions.
• Becomeaplayer Basketball has a zero-tolerance policy for intentional damage to equipment or facility property.
Failure to follow these rules or the code of conduct may result in removal from training sessions and/or termination of services without refund.
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LIABILITY WAIVER
Participation in Becomeaplayer Basketball training programs involves inherent risks, including the possibility of injury.
By enrolling, the athlete or parent/guardian acknowledges and agrees:
• To assume full responsibility for any injuries, damages, or risks associated with participation.
• Not to hold Becomeaplayer Basketball, its trainers, staff, or affiliates liable for injuries sustained during training sessions, camps, clinics, or at-home programs.
• That Becomeaplayer Basketball does not provide medical insurance coverage.
• That the athlete is physically able to participate and has no medical condition that would prevent safe participation.
• That any medical expenses, including emergency transportation, are the responsibility of the athlete/parent/guardian.
In the event of an emergency where a parent/guardian cannot be reached, Becomeaplayer Basketball staff is authorized to seek appropriate medical care.
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IMAGE & MEDIA RELEASE
By participating in Becomeaplayer Basketball programs, you grant permission for:
• Use of photos, videos, and digital content featuring the athlete for marketing, social media, and promotional purposes.
• Editing, publishing, and distribution of such media without compensation.
All media content becomes the property of Becomeaplayer Basketball and may be used for lawful promotional purposes.
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TRAINING DISCLAIMER
Becomeaplayer Basketball does not guarantee:
• A specific number of training sessions per week or month
• Exact session times beyond scheduled bookings
Training schedules may be adjusted based on availability, demand, and operational needs.
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PERSONAL TRAINING POLICIES
• Sessions are 60 minutes and may include small group training (2–4 athletes of similar skill level).
• Training times are scheduled directly between the trainer and athlete.
• Packages expire 90 days from purchase date.
• Unused sessions do not roll over.
• Packages and memberships are non-transferable.
Late & No-Show Policy
• Sessions end at the scheduled time regardless of arrival time.
• Arriving more than 15 minutes late may result in forfeiture of the session.
• Missed sessions without proper notice will be counted as used.
Cancellation Policy (Training Sessions)
• A 24-hour notice is required to cancel or reschedule a session.
• Failure to provide 24-hour notice results in loss of the session without refund.
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MAKE-UP POLICY
Personal Training
• Clients are responsible for completing sessions within their billing cycle.
• Missed sessions do not carry over.
• At the trainer’s discretion, one make-up session may be granted and must be used within 30 days.
• Make-up session scheduling is determined by the trainer.
Group Training
• No make-up sessions are provided for missed group sessions.
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MEMBERSHIP CANCELLATION POLICY
• Memberships are billed monthly on the original sign-up date.
• Cancellations must be completed before the next billing date.
• Failure to cancel before the renewal date will result in automatic billing.
• No refunds will be issued for late cancellations.
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CAMPS & CLINICS POLICY
• Cancellations 21+ days prior to the event:
• Clinics: Full refund
• Camps: Refund minus $50 cancellation fee
• Cancellations within 21 days of the event:
• No refunds
• Athletes removed due to behavioral issues or violation of rules will not receive a refund.
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PRIVACY POLICY
Becomeaplayer Basketball is committed to protecting your personal information.
Information We Collect
• Name (athlete and family members)
• Contact information (email, phone number, address)
• Athlete details (age, grade, gender)
• Additional information from surveys or communication
How We Use Your Information
• To provide and improve training services
• To communicate updates, promotions, and program offerings
• To personalize your experience
You may opt out of promotional emails at any time using the unsubscribe link.
Data Protection
• We do not sell or share your personal information with third parties for marketing.
• Payments are processed through secure third-party systems.
• Becomeaplayer Basketball does not store credit card information.
Website Usage
• Cookies may be used to enhance user experience and track website performance.
• While we use industry-standard security measures, we cannot guarantee complete data security.
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AGREEMENT
By participating in Becomeaplayer Basketball programs, you acknowledge that you have read, understood, and agreed to all policies outlined above.
